Legal
Refund Policy
Last updated: 28 August 2026
1. Video library subscription
Because digital content is accessible immediately on payment, monthly video library subscriptions are non-refundable once access has been used. You may cancel at any time to avoid future charges and retain access until the end of the current billing period.
2. Live tutorial sessions
A live session booking may be refunded or rescheduled if you notify us at least 48 hours before the scheduled start time. Cancellations within 48 hours of the session are non-refundable, as the instructor and slot are reserved for you.
3. Certification track
A certification track paid in full may be refunded within 7 days of purchase provided no live sessions have been attended. Refunds after 7 days, or once sessions have begun, are at Winmac's discretion on a pro-rata basis for sessions not yet delivered.
4. Professional services
Networking, cybersecurity and software engagements are governed by the terms in the signed statement of work. Work already completed and accepted is non-refundable. Deposits are non-refundable once work has commenced.
5. How to request a refund
To request a refund or reschedule a session, contact us through the Contact page with your booking or order details. Approved refunds are returned to the original payment method within 7–10 business days.
6. Chargebacks
Please contact us before initiating a chargeback with your card issuer. Most issues can be resolved directly and more quickly through our support team.